Frequently Asked Questions

QuietKat's premium batteries range in size and charge time. On a standard charger or solar charger the range is approximately 6-8 hours. The pathfinder rapid charger cuts this time in half with a 3-6 hour charge time.

Yes, our electric bikes and batteries charge off of a standard 110v outlet, solar chargers, and even your vehicle with our mobile charger!

Yes, all QuietKat electric bikes come with a standard 110v home charger. You can also upgrade to our rapid charger, solar charger, and mobile charger options.

Every QuietKat eBike includes one premium battery. Additional batteries can be purchased separately to increase range. We also have upgraded battery options for extended performance.

Mileage depends on a number of factors including battery size, rider weight, added gear, temperature, and terrain.

On average, QuietKat eBikes have a max range in eco pedal-assist mode of 30-60 miles.

*Range is calculated at 2 miles per amp-hour unassisted, 4 miles per amp-hour assisted.

QuietKat eBikes are made from using premium components, which is why we have partnered with Panasonic to provide the ultimate in battery performance and longevity!

QuietKat lithium batteries are certified as a 1,000 cycle battery. This means you can expect the battery to last for 20,000 – 25,000 miles based on 20-25 miles per charge. Example: If you ride 2,000 miles each year, you could expect the battery to last 10-12 years.

No, but fully discharging the battery prior to charging does help with longevity and performance. Please read and fully understand the battery charging manual.

No. Unlike many lead acid batteries, our premium lithium batteries are sealed, requiring zero maintenance.

Prior to storing your electric bike battery for an extended period of time, it should be fully charged and then discharged to 40% – 60% capacity. Refer to the lithium battery manual for further information. Do not store your battery in freezing temperatures for an extended period of time.

Simply plug the 110v or similar charger into the bike, or remove the battery and charge separately at home or at the campsite. Once the red light on the charger turns to green, you are at a 100% charge.

QuietKat offers a LIFETIME FRAME WARRANTY and a 1-year warranty on all components. Please read the full warranty information located in your owners manual. Contact customer support with any questions.

Please submit a form at quietkat.com/support for the quickest response.

You can also call our customer service department at 970-328-2399. They will properly handle your claim and get you back on the trail in no time!

We arrange for you to take your QuietKat into a local repair shop. We ship parts to the repair shop and the quickly get your QuietKat back in working order. QuietKat covers all associated costs of parts, labor, and shipping for claims under warranty.

If you have the capabilities and necessary staff, Yes you can service the unit. Please refer to your dealer agreement for further information regarding service and repair.

Our parts and service department will contact you in order to determine if you have the capabilities and tools.

QuietKat stands behind our eBikes and acessories and includes a LIFETIME frame warranty, and 1 year warranty on all components. We do not currently offer an extended warranty program.

QuietKat electric mountain bikes can climb incredibly steep hills and mountain trails. QuietKat eBikes are designed and thoroughly tested on the most rugged terrain and trails that the Colorado's Rocky Mountain's has to offer.

Not unless exposed to extreme conditons and not properly maintaining the eBike. QuietKat utilizes stainless hardware and aluminum tubular framing to build the most robust eBikes on the planet.

QuietKat electric bikes are built with oversized all-terrain tires which are capable of maintaining traction in steep terrain, shallow mud, sand and snow. The tires can be deflated down to as low as 8lbs for added traction in these conditions.

Yes, but do not submerge the motor or any electronic components, including the battery compartment.

Our electric bikes are equipped with premium suspension components and feature adjustable settings on the front suspension forks and rear shocks on full-suspension models.

Yes. They require zero greasing or regular maintenance. E-Bikes feature standard mountain bike hubs which require basic bicycle maintenance.

Our electric bikes will fit into any standard size SUV. You will have to fold down the handlebars and lower the seat to its lowest position. The overall smallest dimensions by lowering the seat and folding the handlebars are: 65”L x 32”W x 32”H. We suggest using the QuietKat 1UP hitch mounted bike carrier for easy loading and unloading.

Yes. The design of a QuietKat utilizes similar components to any standard mountain bike. For the ultimate in ride quality, check out our comfort saddle!

Yes, you can purchase additional batteries, solar chargers, and rapid chargers to extend your adventure.

Always check local laws and regulations in regards to motorized vehicle use on public trails and roads. Dependent on the motor size and throttle, QuietKat eBikes fall under class 1, 2, and 3 regulations. It requires no VIN tag or license to operate so it is not held to the same rules and regulations as an ATV or side x side.

Yes, but we recommend using a QuietKat trailer or game cart instead of dragging.

Yes. With a simple programming change on the digital screen on the handlebars, the speed and power can be increased or decreased based on rider preference. Refer to the QuietKat Assembly YouTube page for a short video tutorial on how to adjust settings.

For detailed instructions on how to assemble your QuietKat electric mountain bike, watch our video series on getting started and read the assembly instructions in your owner’s manual. QuietKat recommends that the bike be assembled, inspected and adjusted by a certified bicycle mechanic before riding for the best experience.

Yes, financing is available for every QuietKat electric mountain bike. We’ve partnered with Affirm and PayPal to offer flexible financing options that let you pay for your purchase over time when approved. Simply add items to your cart, proceed to checkout, and after filling out your billing address and credit card information, select the Affirm or PayPal option. You’ll know whether you’re approved in seconds and can then complete your purchase.

We do! QuietKat is pleased to provide a 30-Day Price Policy Guarantee for all electric bike purchases made directly from QuietKat. To learn more about the terms and exclusions, read our full policy statement here: https://kb.quietkat.com/en/support/price-policy-guarantee.